Privacy Policy - Deft-sparrow

Last updated: October 2026

Introduction

Deft-sparrow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deft-sparrow.com or engage our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you submit an enquiry through our website or contact us directly, we may collect personally identifiable information, such as:

Your name
Email address
Property address (when relevant to providing a quote)
Details about your garden and service requirements

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide quotes
To deliver the services you have requested
To send you information about our services that may be of interest (only with your consent)
To improve our website and services
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For enquiries that do not result in services being provided, we typically retain data for up to 12 months.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share information with:

Service providers who assist in our operations (subject to confidentiality agreements)
Legal authorities when required by law

Your Rights

Under UK data protection law, you have rights including:

Right of access: You can request copies of your personal data.
Right to rectification: You can request that we correct inaccurate data.
Right to erasure: You can request that we delete your personal data in certain circumstances.
Right to restrict processing: You can request that we limit how we use your data.
Right to data portability: You can request transfer of your data to another organisation.
Right to object: You can object to certain types of processing.

To exercise any of these rights, please contact us at [email protected]

Security

We implement appropriate technical and organisational measures to maintain the security of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Deft-sparrow
47 Garden Lane
Leicester, LE2 4TH
United Kingdom

Email: [email protected]